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Please note that in the unlikely situation where you request a withdrawal of funds from your account before having completed account verification, you will be required to be ID verified before the withdrawal can be processed. Account Verification The most common way to verify customer identity through submission of your ID documents. In order to do so, we will require the following forms of identification. These should be scanned or digitally photographed and emailed to email@example.com.
Please ensure that each file is 1MB or under, and that the email does not exceed 10MB. Acceptable file types are jpeg, tiff or pdf.1. Valid Photographic ID
We accept the following forms of photographic ID, provided the signature, name and photograph are clearly visible. You can click on the below options to view an example of each:
We require a copy of the front and back of the card that you use to fund your account. The first 6 and last 4 digits of your long debit card number are required. The remaining digits can be hidden. If you use more than one card to fund your account, you may be asked to supply copies for the additional cards as well. You can find an example of this by clicking here. Please note, a recent card statement dated in the last 3 months may be provided as an alternative option, but only if the debit card itself is not available.3. Proof of address
Part of this process involves verifying your address. This can be done using either a utility bill, debit card bill or bank statement. The document must be dated in the last 3 months and we must be able to see, the full document, be clearly legible, with all edges of the paper visible. It can take up to 48 hours to process your documents and update your account.